Refund and Returns Policy
Easy 7-Day Return Policy
At Wholesale Deals 4U, we want you to be completely satisfied with your purchase. We offer a hassle-free 7-day return policy from the date you receive your order.
Return Eligibility
You can return items within 7 days if:
- Products are unused and in original condition
- Original packaging and labels are intact
- Items are not damaged by customer use
- Return request is made within 7 days of delivery
Items That Cannot Be Returned
- Opened or used cosmetic products (for hygiene reasons)
- Products without original packaging or labels
- Items damaged due to misuse or normal wear
Damaged or Defective Products
If you receive damaged or defective products, we’ll provide:
- Free return shipping – We’ll cover the return costs
- Full refund or free replacement – Your choice
- Priority processing – Resolved within 2-3 business days
How to Return Items
Step 1: Contact our customer service team (Monday-Friday, 10 AM-6 PM)
Step 2: Provide your order number and reason for return
Step 3: Pack items securely in original packaging
Step 4: Ship items back to our Leicester address (return shipping costs paid by customer for regular returns)
Step 5: We’ll process your refund within 3-5 business days after receiving items
Refund Process
- Refund Method: Original payment method (card, PayPal, etc.)
- Processing Time: 3-5 business days after we receive your return
- Shipping Costs: Not refundable (except for damaged/defective items)
- Refund Amount: Product cost minus original shipping charges
Return Shipping Costs
- Regular Returns: Customer pays return shipping costs
- Damaged/Defective Items: We cover return shipping costs
- International Returns: Customer responsible for return shipping and any customs fees
Contact Us
Have questions about returns? Contact our friendly team: Business Hours: Monday to Friday, 10 AM – 6 PM Response Time: Within 24 hours during business days