FAQs
Yes, absolutely! All our cosmetics and beauty products are 100% genuine and branded items sourced directly from authorized distributors. We guarantee authenticity and quality on every product we sell.
We currently ship to the United Kingdom, United States, and major European countries. Shipping costs are calculated at checkout based on your location, with UK orders charged £7 + VAT.
Orders are processed within 1-2 business days and delivered within 3-7 business days depending on your location. UK orders typically arrive faster than international orders. You’ll receive a tracking number to monitor your shipment.
No, we don’t offer free shipping. Instead, we focus on providing you the best wholesale prices on authentic beauty products that you can’t find anywhere else online. Our shipping rates are competitive and transparent.
Yes! We offer a 7-day return policy from the date you receive your order. Products must be unused, in original packaging, and returned within 7 days. Please note that return shipping costs are paid by the customer (except for damaged/defective items).
We use WooCommerce Square payment gateway which accepts all major credit cards, debit cards, and other secure payment methods. All transactions are processed securely to protect your financial information.
Yes, you can cancel your order for free if it hasn’t been dispatched yet (within 1-2 business days). Once your order is shipped, cancellation is not possible, but you can use our 7-day return policy instead.
If you receive damaged or defective products, we’ll provide a free replacement or full refund including return shipping costs. Contact us immediately with photos of the damaged items, and we’ll resolve it within 2-3 business days.
Our friendly customer service team is available Monday to Friday, 10 AM to 6 PM. You can contact us through our website contact form or during business hours. We typically respond within 24 hours during business days.